Consumer satisfaction of various water sectors in Malaysia.

Salam sejahtera

YBhg. Tan Sri/Datuk/Dato' Seri/Dato'/Prof./Dr./Ir./Mr./Ms.

Under the purview of Water Sector Transformation 2040 (WST 2040) Development Study, IR4.0 in the various Water Sub-sector sectoral study undertake a quick survey on Consumer satisfaction of various water sectors in Malaysia.  The survey aimed to determine the current level of service quality provided by various water utility companies and its consumers' satisfaction level. 

Your earnest participation in this survey is crucial to ensure the needs of the customers/consumers within Malaysia are well represented. Your responses will remain completely confidential and any individual responses to the survey will not be released. We greatly appreciate your time taken to complete this survey (approximately 10 minutes) by June 30, 2021.

Please click here to take the survey:

Water Services:

Raw water Services:

Wastewater Services:



Thank you for your support.

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